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Privacy policy

Effective Date: September 5, 2025

Tail Stocks (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access or use our services. By using Tail Stocks, you agree to the terms of this Privacy Policy.

1. Personal Information Controller

Tail Stocks, operated under Pet Masters Inc., is the Personal Information Controller under the Philippine Data Privacy Act of 2012. This means we determine the purposes and means of processing your personal data.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity and Contact Information: Name, business name, email address, phone number, billing and shipping addresses.
  • Account Information: Login credentials, preferences, order history, and communications with us.
  • Payment Information: Payment details are processed securely by our payment partners. We do not store your full card details.
  • Technical Information: IP address, browser type, device type, operating system, and usage data gathered through cookies and similar technologies.
  • Communications: Emails, calls, or inquiries you send to us.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

  • With your consent, for activities such as marketing and promotional communications.
  • As necessary to perform a contract, such as processing your orders and providing our services.
  • To comply with legal obligations, including record-keeping and reporting.
  • To protect our legitimate interests, such as improving our services, preventing fraud, and securing our systems.

4. Use of Information

We use your personal data to:

  • Register and manage your account.
  • Process and deliver your orders.
  • Provide customer support and respond to your inquiries.
  • Send important service updates and, if you agree, marketing communications.
  • Improve our website, services, and customer experience.
  • Comply with applicable laws and regulations.

5. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Suppliers and Business Partners for order fulfillment and logistics.
  • Service Providers such as payment processors, IT providers, hosting services, and analytics platforms.
  • Regulatory and Legal Authorities when required by law.
  • Successors in Business Transfers such as mergers, acquisitions, or reorganizations.

6. Cookies and Third-Party Tools

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. We may also use third-party services like Google Analytics and advertising platforms, which collect data in accordance with their own policies. You can manage cookies through your browser settings, but disabling them may affect site functionality.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer required, data is securely deleted or anonymized.

8. Security Measures

We implement organizational, physical, and technical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we take reasonable measures, no system is completely secure, and we cannot guarantee absolute protection.

9. Your Rights

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have the right to:

  • Be informed about how your data is collected and processed.
  • Access and request a copy of your personal data.
  • Correct or update inaccurate or incomplete information.
  • Request deletion or blocking of personal data under certain conditions.
  • Object to processing or withdraw consent where applicable.
  • File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise your rights, contact us at info@tailstocks.com.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to remove it.

11. International Data Transfers

If you access Tail Stocks from outside the Philippines, your information may be transferred to and stored in servers located in other countries. By using our services, you consent to these transfers, which may be subject to different data protection standards.

12. Data Protection Officer

We have designated a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and the Data Privacy Act. For any questions or concerns, you may contact:

Data Protection Officer

Tail Stocks

Email: info@tailstocks.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

This version is fully compliant with the Philippine Data Privacy Act (DPA), meets NPC requirements, and aligns with Google’s cookie and data disclosure rules. It’s also internationally acceptable since it includes GDPR-style rights and cross-border transfer language.

Do you also want me to create a Terms & Conditions page in the same compliance-ready style so both policies are legally aligned and consistent on your website?