Frequently Asked Questions
How ordering, payment and delivery work when you source wholesale pet supplies through Tail Stocks.
From request to delivery in four stages
You only pay after we confirm what our partner suppliers can supply.
-
1Submit an order request
Check out on the website. You receive an email and can view the request in My Account under Quotations.
No payment at checkout -
2Receive a verified quotation
We check availability with partner suppliers, revise products or quantities if needed, and email the verified quotation.
-
3Pay 10% to confirm
Pay the deposit through BPI or GCash. Our team checks your payment and confirms the order.
10% deposit -
4Sourcing, consolidation, delivery
We source from suppliers and consolidate your items. The balance is paid based on your delivery arrangement.
About Tail Stocks
Who we are and how sourcing through us works.
Tail Stocks is a wholesale sourcing and consolidation marketplace for pet shops, veterinary clinics, and other pet businesses. You can request products from multiple partner suppliers through one platform, and our team coordinates availability, sourcing, consolidation, and delivery arrangements.
Tail Stocks is operated by PET MASTERS INC., a registered Philippine corporation. You can review our business details and contact information on the Business Information page. We work with partner suppliers, document orders, and communicate changes before confirmation.
Instead of contacting several suppliers separately, you send one order request through Tail Stocks. We check availability with our partner suppliers, consolidate your items, and coordinate delivery as one shipment.
Applicable charges and each payment stage are communicated to you before you pay, so you know what you are approving at every step.
We aim to offer competitive wholesale pricing. Prices and applicable service, consolidation, delivery or freight charges are shown or communicated as part of the order process. We do not guarantee that every listed price will match every supplier offer.
Products on Tail Stocks are sourced through partner suppliers that we review before their products are listed. If you have a question about a specific product or its source, contact us before you confirm your order.
Ordering
What happens after checkout and how your order is confirmed.
Your submission creates an order request. No payment is required at checkout. We check product availability, update the quotation if needed, and email it to you. You can view the request in My Account under Quotations.
Not yet. Availability depends on partner suppliers and can change. We verify requested items before asking for the 10% deposit and notify you of changes.
After reviewing the verified quotation, pay the requested 10% deposit using the official instructions. Reply with your proof of payment. We confirm the Sales Order after verification, then begin purchasing and consolidation.
Before confirmation, contact us to revise or withdraw the request. After the deposit is verified and the order is confirmed, supplier commitments may have started. Customer-initiated cancellation may result in forfeiture of the 10% deposit under our published policy. Additional items are subject to availability.
Payments
When each payment is due and how to pay.
Nothing is due when you submit the website checkout. A 10% deposit becomes due after you receive and review our supplier-verified quotation. The remaining balance is paid according to the delivery arrangement.
For the confirmation deposit, we currently provide BPI bank transfer and GCash instructions in your verified-quotation email. Do not send payment before receiving the verified quotation.
For Metro Manila orders delivered directly by the Tail Stocks team, the balance may be collected upon delivery. For Lalamove, other third-party couriers, and all provincial cargo forwarding, the remaining balance must be settled before dispatch.
If you cancel after your order is confirmed, the deposit is generally non-refundable under our order terms. If Tail Stocks cannot fulfill an item or the entire order, affected amounts are adjusted or refunded as applicable. See our Return & Refund Policy.
Standard checkout follows the 10% confirmation deposit and delivery-specific balance rules. Any separate credit agreement must be expressly approved by Tail Stocks; it is not granted automatically.
Delivery and consolidation
How your items are gathered, charged for, and shipped.
Once your order is confirmed, we purchase the items from our partner suppliers and gather them at our warehouse. Your products are then prepared and dispatched together as one shipment, by our team, a courier, or your chosen cargo forwarder.
Delivery and forwarding costs depend on your order and logistics arrangement. Some charges may be determined after consolidation, based on shipment size, weight, and destination; we communicate them for approval before final payment.
Lead times vary with supplier stock, purchasing and pickup schedules, consolidation, and destination. We will provide an estimate based on your actual order rather than promise a fixed nationwide delivery time.
We can coordinate delivery or cargo forwarding to serviced locations nationwide. You may choose a forwarder, and we can discuss available options where needed.
Your order request is available in your Tail Stocks account under Quotations. After confirmation it appears under Orders. Our team provides relevant progress and shipment details; third-party forwarders may provide their own tracking.
Products
Availability, order quantities, and product requests.
We will update the quotation before requesting your deposit. If availability changes after confirmation, we will tell you, revise the order, and make applicable balance or refund adjustments.
Minimum order quantities vary by product and supplier. Some items are sold by the piece, box, sack or other pack multiple, as indicated on the relevant product listing or verified quotation.
Send it through our Request a Brand form. We will check whether it can be sourced through our partner suppliers and get back to you.
Claims and support
What to do if something is wrong with your delivery, and how to reach us.
Contact us as soon as possible, preferably within 48 hours, with the order reference and clear photos. An unboxing video is helpful where available but not mandatory for every claim. Late claims are reviewed based on available evidence and applicable policy.
Details are in our Return & Refund Policy and Dispute Resolution page.
Email info@tailstocks.com or contact our customer-service number at +63 995 911 9732. Include your order reference so we can assist more efficiently.
Still have a question?
Our team can walk you through ordering, payment, and delivery for your shop.
Frequently Asked Questions
How ordering, payment and delivery work when you source wholesale pet supplies through Tail Stocks.
From request to delivery in four stages
You only pay after we confirm what our partner suppliers can supply.
-
1Submit an order request
Check out on the website. You receive an email and can view the request in My Account under Quotations.
No payment at checkout -
2Receive a verified quotation
We check availability with partner suppliers, revise products or quantities if needed, and email the verified quotation.
-
3Pay 10% to confirm
Pay the deposit through BPI or GCash. Our team checks your payment and confirms the order.
10% deposit -
4Sourcing, consolidation, delivery
We source from suppliers and consolidate your items. The balance is paid based on your delivery arrangement.
About Tail Stocks
Who we are and how sourcing through us works.
Tail Stocks is a wholesale sourcing and consolidation marketplace for pet shops, veterinary clinics, and other pet businesses. You can request products from multiple partner suppliers through one platform, and our team coordinates availability, sourcing, consolidation, and delivery arrangements.
Tail Stocks is operated by PET MASTERS INC., a registered Philippine corporation. You can review our business details and contact information on the Business Information page. We work with partner suppliers, document orders, and communicate changes before confirmation.
Instead of contacting several suppliers separately, you send one order request through Tail Stocks. We check availability with our partner suppliers, consolidate your items, and coordinate delivery as one shipment.
Applicable charges and each payment stage are communicated to you before you pay, so you know what you are approving at every step.
We aim to offer competitive wholesale pricing. Prices and applicable service, consolidation, delivery or freight charges are shown or communicated as part of the order process. We do not guarantee that every listed price will match every supplier offer.
Products on Tail Stocks are sourced through partner suppliers that we review before their products are listed. If you have a question about a specific product or its source, contact us before you confirm your order.
Ordering
What happens after checkout and how your order is confirmed.
Your submission creates an order request. No payment is required at checkout. We check product availability, update the quotation if needed, and email it to you. You can view the request in My Account under Quotations.
Not yet. Availability depends on partner suppliers and can change. We verify requested items before asking for the 10% deposit and notify you of changes.
After reviewing the verified quotation, pay the requested 10% deposit using the official instructions. Reply with your proof of payment. We confirm the Sales Order after verification, then begin purchasing and consolidation.
Before confirmation, contact us to revise or withdraw the request. After the deposit is verified and the order is confirmed, supplier commitments may have started. Customer-initiated cancellation may result in forfeiture of the 10% deposit under our published policy. Additional items are subject to availability.
Payments
When each payment is due and how to pay.
Nothing is due when you submit the website checkout. A 10% deposit becomes due after you receive and review our supplier-verified quotation. The remaining balance is paid according to the delivery arrangement.
For the confirmation deposit, we currently provide BPI bank transfer and GCash instructions in your verified-quotation email. Do not send payment before receiving the verified quotation.
For Metro Manila orders delivered directly by the Tail Stocks team, the balance may be collected upon delivery. For Lalamove, other third-party couriers, and all provincial cargo forwarding, the remaining balance must be settled before dispatch.
If you cancel after your order is confirmed, the deposit is generally non-refundable under our order terms. If Tail Stocks cannot fulfill an item or the entire order, affected amounts are adjusted or refunded as applicable. See our Return & Refund Policy.
Standard checkout follows the 10% confirmation deposit and delivery-specific balance rules. Any separate credit agreement must be expressly approved by Tail Stocks; it is not granted automatically.
Delivery and consolidation
How your items are gathered, charged for, and shipped.
Once your order is confirmed, we purchase the items from our partner suppliers and gather them at our warehouse. Your products are then prepared and dispatched together as one shipment, by our team, a courier, or your chosen cargo forwarder.
Delivery and forwarding costs depend on your order and logistics arrangement. Some charges may be determined after consolidation, based on shipment size, weight, and destination; we communicate them for approval before final payment.
Lead times vary with supplier stock, purchasing and pickup schedules, consolidation, and destination. We will provide an estimate based on your actual order rather than promise a fixed nationwide delivery time.
We can coordinate delivery or cargo forwarding to serviced locations nationwide. You may choose a forwarder, and we can discuss available options where needed.
Your order request is available in your Tail Stocks account under Quotations. After confirmation it appears under Orders. Our team provides relevant progress and shipment details; third-party forwarders may provide their own tracking.
Products
Availability, order quantities, and product requests.
We will update the quotation before requesting your deposit. If availability changes after confirmation, we will tell you, revise the order, and make applicable balance or refund adjustments.
Minimum order quantities vary by product and supplier. Some items are sold by the piece, box, sack or other pack multiple, as indicated on the relevant product listing or verified quotation.
Send it through our Request a Brand form. We will check whether it can be sourced through our partner suppliers and get back to you.
Claims and support
What to do if something is wrong with your delivery, and how to reach us.
Contact us as soon as possible, preferably within 48 hours, with the order reference and clear photos. An unboxing video is helpful where available but not mandatory for every claim. Late claims are reviewed based on available evidence and applicable policy.
Details are in our Return & Refund Policy and Dispute Resolution page.
Email info@tailstocks.com or contact our customer-service number at +63 995 911 9732. Include your order reference so we can assist more efficiently.
Still have a question?
Our team can walk you through ordering, payment, and delivery for your shop.