Frequently Asked Questions

Tail Stocks is a service platform built to modernize the way pet products move from suppliers to retailers. The pet supply industry has long relied on traditional processes with multiple suppliers, scattered deliveries, and manual coordination. On top of this, many retailers have been forced to take extreme risks by sourcing through unverified channels like Facebook, where anonymous profiles and unsecured transactions leave them vulnerable to scams and lost payments. We set out to change this by bringing technology and smarter systems into the workflow.

Our vision is to make life easier for pet shops and clinics by consolidating everything into one seamless service. With Tail Stocks, retailers no longer need to juggle several orders, payments, or logistics arrangements. Instead, they place a single order on our platform and we handle the rest, from coordinating with vetted suppliers and checking product quality to consolidating deliveries and working with logistics partners.

We aim to be the trusted service partner for retailers by using technology to save time, reduce costs, and provide peace of mind with every order. By simplifying the supply chain and removing unnecessary risks, Tail Stocks helps shops and clinics focus on what truly matters: serving their customers and growing their business.

Yes. In fact, one of the main reasons Tail Stocks was created is to eliminate the extreme risks retailers face when dealing with unknown suppliers. Traditionally, much of the pet supply trade has taken place on Facebook, where it’s nearly impossible to verify if the person you’re dealing with is legitimate. Many sellers use private profiles or names that aren’t even real. Retailers end up sending payments without any guarantee that their orders will ever be shipped, and too often, those risks lead to losses.

We believe that is not the way business should be done. That’s why we built Tail Stocks: a secure platform where every order is handled by our team from start to finish. We thoroughly vet and verify every supplier we partner with to ensure reliability and trustworthiness. From there, our team coordinates with these verified suppliers, confirms stock availability, and performs quality checks before dispatching your products to your chosen logistics forwarder.

On top of that, payments are fully secured. We only issue invoices after confirming product availability, and we process your order only once payment has been received. This ensures your money is always tied directly to products that are guaranteed for delivery. With Tail Stocks, you can order with confidence knowing your payments and products are fully protected.

Unlike traditional suppliers, Tail Stocks is a service platform that combines technology, consolidation, and reliable coordination to simplify the entire supply process for retailers. Shops and clinics often face challenges such as juggling multiple supplier accounts, dealing with inconsistent deliveries, and paying separate logistics costs. We remove these pain points by providing one streamlined platform.

With Tail Stocks, you place a single order and make one secure payment. Our team then coordinates directly with suppliers, verifies product availability, performs quality checks, and consolidates all your items in our warehouse. Everything is then delivered to your chosen logistics forwarder in one organized shipment. This saves you time, reduces costs, and gives you confidence that every order is handled professionally from start to finish. 

No. All products listed on Tail Stocks follow the standard market wholesale price set for each brand. We guarantee that our prices are never inflated, and you will pay the same wholesale rates that suppliers set in the market.

The difference is that with Tail Stocks, you get the added benefit of convenience, consolidation, and faster order processing, without paying extra for the service. In fact, by saving on multiple logistics costs and receiving everything in one organized delivery, many shops find they save more when ordering through Tail Stocks.

Our support team is always ready to assist you. You can reach us through the Contact page on our website, by email, or by phone. Whether you need help with your account, an order, or have general questions, we aim to respond to all inquiries within 24 hours.

Once your order is placed and product availability is confirmed with suppliers, Tail Stocks will send you an invoice. Orders are only processed and consolidated after the invoice has been fully paid.

For most digital wallets and card payments, confirmation is immediate. Bank transfers may take a little longer, depending on your bank’s processing times, but payments are usually verified within the same business day.

Yes. Once your payment is confirmed, our team will send you a receipt via email for your records. If you require a Sales Invoice or an Official Receipt, please let us know in advance. Take note that all prices in our shop are VAT-exclusive, so an additional 12% VAT will be added on top of the listed prices if a Sales Invoice or Official Receipt is required.

We require full payment before processing all orders. This is because our partner suppliers will not release or ship products to our warehouse until they receive the full payment. Requiring advance payment ensures that your orders can be consolidated and dispatched without delays.

However, once a strong business relationship has been established and a consistent volume of orders is reached, we can discuss and arrange possible payment terms with select partners. 

Orders are processed once payment is confirmed. Our team then consolidates all products from multiple suppliers into one organized shipment at our warehouse. From there, the order is dispatched to your preferred logistics forwarder. The full process takes a maximum of 7 days from payment to delivery to your forwarder.

Yes. As long as there is a logistics forwarder serving your area, whether by land, sea, or air, we can deliver to you. Tail Stocks works with multiple forwarding options to ensure coverage across Luzon, Visayas, and Mindanao. 

Instead of receiving scattered deliveries from different suppliers, Tail Stocks collects all ordered products in our warehouse. Once everything is complete, we prepare one shipment and send it to your chosen logistics forwarder. This saves you time, lowers logistics costs, and ensures everything arrives together.

Yes. You can nominate your preferred logistics forwarder, and we will deliver your consolidated order to them. If you don’t have a preferred forwarder, our team can recommend reliable options for your area.

After your order is dispatched to your chosen forwarder, you can track it directly through them. We’ll provide the necessary details and references once your order leaves our warehouse.

Shelf life varies depending on the product, some have long expiry dates, while others have shorter shelf life. For items with shorter shelf life, we aim to guarantee at least 6 months of shelf life upon arrival at our warehouse. If a supplier sends us products with less than 6 months remaining, we return them to the supplier and request replacements with longer shelf life or cancel the items if replacements are not available.

If you receive products that are near expiry, please record a video and take photos showing the expiry dates. Whenever possible, show the batch of products instead of just one piece to strengthen our claim with the supplier. After documenting, coordinate with our support team. We will handle the process and arrange replacements directly with the supplier on your behalf.

Our team always recounts the products received from suppliers before consolidation to minimize the risk of shortages. In addition, your logistics provider will have their own records of the quantity of boxes, sacks, bundles, and other packaging units to ensure you receive the expected number of items.

However, if you do notice that your order is incomplete, please inform our support team immediately after receiving it. Make sure to document the issue properly with photos or videos so we can verify and resolve it quickly.

Yes, returns are accepted if the products you received are incorrect or not as expected. Our team will coordinate with you to arrange the return and replacement of the items.

However, we strictly do not accept change-of-mind returns. This policy ensures fairness to our partner suppliers and keeps the ordering process efficient for everyone.

Yes. You can nominate your preferred logistics forwarder, and we will deliver your consolidated order to them. If you don’t have a preferred forwarder, our team can recommend reliable options for your area.

Tail Stocks works with a growing lineup of trusted pet product brands, ranging from everyday essentials to premium lines. You can explore the complete list of brands we carry on our Brands page, which we update regularly as new partners come on board.

If the brand you’re looking for is not on our platform, you can submit a brand request. We regularly expand our catalog and will do our best to source the products that shops and clinics need. This way, you don’t have to look elsewhere to complete your supply requirements.

Availability depends on our partner suppliers. After you place an order, our team coordinates directly with the supplier to confirm stocks before we issue your invoice. This ensures that you are only billed for items that are confirmed and ready to be consolidated.

This depends on the supplier’s minimum order quantity (MOQ) for each variant. For example, some pouch products may only be available by the box of 12. While we follow supplier MOQs, we always try to keep these requirements as reasonable as possible so we can also serve smaller shops.